Refund policy

RETURN & REFUND POLICY

The Rules of the Realm for Returning Artifacts

Every QuestLight Candle Co. creation is handcrafted in small batches, poured with intention, and sent on its journey from our workshop to yours. Because each piece is made with care and produced in limited quantities, all sales are final.

However, no adventurer travels alone. If something goes awry on your order’s quest, we’re here to help restore balance.

🛡️ Eligibility for Replacement or Store Credit

You may be eligible for a replacement or store credit if:

• Your item arrived damaged during transit

• You received the wrong item

• Your product is defective or malfunctioning

• An item from your order is missing

To request assistance, contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we’ll determine whether a replacement or store credit is the best path forward.

🚫 Non‑Eligible Items

We cannot accept returns or offer replacements for:

• Used or partially burned candles

• Scents that don’t match your personal preference

• Items purchased at markets or third‑party retailers

• Requests made after 7 days of delivery

• Packages marked as delivered but stolen (we will help guide you through a carrier claim)

🧭 Lost or Stolen Packages

If your parcel disappears somewhere along its journey, reach out. While we cannot refund stolen packages, we will assist you in navigating the carrier’s claim process and support you however we can.

🕊️ How to Contact Us

Send a message (or a raven, if you prefer) to support@questlightcandleco.com with your order number and photos. We’ll respond promptly to help resolve your quest.